Privacy Policy

We collect what you type in: your name, email address, phone number, mailing address, and any details, photos, or messages you include when you submit a Swap Shop listing, event, birthday or anniversary, Pet Patrol entry, listener spotlight, story tip, newsletter signup, or contact message.

When you buy event tickets or Shopping Show gift certificates, the payment is completed on our payment processor's secure checkout page. Your card details are entered there and handled by the processor — we never see or store your full card number.

Like most websites, we collect basic technical and usage information such as your browser type, the pages you visit, and your approximate location by IP address. We use this to keep the site working and to understand which content people find useful.

We use your information to publish the submissions you send us, fulfill orders and issue tickets, email order and ticket confirmations, answer your questions, send the newsletters you ask for, and keep the site running and secure.

If you subscribe to our newsletter, we send you local news, events, and deals. Every newsletter includes an unsubscribe link, and you can also unsubscribe from this site at any time. Order and ticket confirmations are transactional and are sent whether or not you subscribe.

We do not sell your personal information. We share it only as needed to run the site and complete your requests: with our payment processor to take payments, with a participating business when a gift certificate order needs to be fulfilled, with service providers who host and support the site, and when the law requires it.

Swap Shop listings, community events, birthdays and anniversaries, Pet Patrol entries, and listener spotlight features are published publicly. Please include only the contact details you are comfortable having appear on the site — anyone can read them.

We use cookies and similar storage to remember your preferences, such as your light or dark theme choice and what is in your cart, and to measure site traffic. You can clear or block cookies in your browser settings; some features may not work as well if you do.

We keep submissions, orders, and ticket records for as long as needed to provide the service and meet our accounting and legal obligations. Newsletter subscriptions stay until you unsubscribe.

We take reasonable steps to protect the information we hold, including using secure connections and limiting staff access to the tools that manage it. No system is perfectly secure, so please avoid sending sensitive information through public forms.

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will remove it.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it (for example, to take down a Swap Shop listing or a photo). Contact us using the details below and we will respond within a reasonable time.

If this policy changes, we will post the updated version here with a new date.