Refund, Return & Cancellation Policy

Gift certificates are sold on behalf of participating local businesses and are redeemable only at the business named on the certificate, under the limitations printed on it. Because each certificate is issued for a specific business, sales are final once the certificate is issued.

If you cannot use a certificate, contact us within 14 days of purchase and we will work with you. If a participating business closes or is unable to honor its certificate, we will replace it with another deal or refund the purchase price to your original payment method.

Certificates have no cash value, cannot be redeemed for cash, and cannot be replaced if lost after they are issued.

If we cancel an event, you receive a full refund of the ticket price to your original payment method — no request needed, though you are welcome to contact us.

If an event is rescheduled and you cannot attend the new date, contact us within 7 days of the announcement and we will refund your tickets. Tickets are not refundable for non-attendance, late arrival, or a change of plans.

If an order arrives damaged, or does not arrive at all, contact us within 14 days of the expected delivery date and we will replace it or refund it. Keep the packaging if an item arrived damaged, as it helps us follow up with the carrier.

Contact us as soon as possible if you need to cancel. If your order has not yet been mailed or picked up, we can cancel it and refund you. Once a gift certificate has been picked up or mailed, or event tickets have been issued, the sections above apply.

Call our business line at (530) 272-3424 or email info@knco.com with your order number, the name on the order, and a short note about what happened. We respond within 3 business days.

Approved refunds are returned to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few additional days to show the credit on your statement.